Reason #9 -- Performance reviews either don’t occur, or are ineffective. What to do? Ah, the dreaded 'annual appraisal.' Can't find too many people who really love them, can you? Even the best ones can be painful to give or receive. But - people need to know how they are doing, right? When your child does something stupendous, you [...]
My friend Angie Segal, an ActionCOACH in Maryland, sent these to me in her recent newsletter. With her permission, I share them with you as valuable insights for strengthening your business relationships in the year ahead.... The 10 important words to say: I apologize for our mistake. Let me put it right. The 9 important words to say: Thank [...]
Reason #10 -- Sales training can be ineffective, despite it all. So how does one actually get better? Don't bother with training if you don't have a plan to reinforce what is learned; over 80% of training material is forgotten after 90 days. Sales team effectiveness is built in the field -- observe your sales reps [...]
