My friend Angie Segal, an ActionCOACH in Maryland, sent these to me in her recent newsletter. With her permission, I share them with you as valuable insights for strengthening your business relationships in the year ahead….

The 10 important words to say: I apologize for our mistake. Let me put it right.

The 9 important words to say: Thank you for your business. Please come back again.

The 8 important words to say: I’m not sure, but I will find out.

The 7 important words to say: What else can I do for you?

The 6 important words to say: What is most convenient for you?

The 5 important words to say: How may I serve you?

The 4 important words to say: How did we do?

The 3 important words to say: Glad you’re here!

The 2 important words to say: Thank you.

The 1 important word to say: Yes!